FAQ
Home FAQ
How long does it take to process a return?


Bicycle parts are looked over by our mechanic over a few days. We normally allow 3 business days for the bike to be checked over, if everything is okay, we will process the exchange or refund. If we have any issues, we will email you to let you know.

Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

Can I change my order once placed?


We try to get all orders out the next business day after the order has been placed unless otherwise stated online.

Please give us a call on +86 13055508623 or email us at info@superroadbike.com if you would like to change something on your order. We will help you as best as we can if the item has not yet been shipped. We will be able to help with the best solution even if the item has being shipped.

Do you ship internationally?


Yes, We ship to all over the world by EMS, DHL and others, please don' t worried.

And if you consider the place you may not received, please contact usto get more infomation.
We will find the proper express delivery to send to you.

How long until i get my new rims/wheels?


16-21 work days

Can i visit your factory and talk about our business?


Yes, welcome to our factory. Please communicate with our sales when you come to our factory.

Do you accept sponsorship requests?


We don' t need sponsorship requests currently.

Do you provide wheelset in tubeless ready?


We provide many wheels in tubeless ready, you also can check our rim, custom wheels area available.

What's the Shipping method?


Shipping by EMS or DHL for general order, bulk order suggest ship by Ocean Freight, but it need long time for ship.

Which of your rims are suitable for clincher/tubeless tyres?


RC24C to RC88C,WC38C to WC88C,and TWC series carbon rims suitable for clincher tubelessready.

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