Payment method:

Payment terms accepted by Superroad are shown below:

1.Paypal:

1）Paypal Fee : 4.5% of paypal fees paid by customers.
2）Paypal Account : baikeoutdoorpayment@gmail.com

2.Bank/Wire Transfer :

1% of bank/wire fee paid by customers.

3.West Union:

1）There are no bank fees.
2）Account information:

4.Credit Card:

1）Visa, MasterCard, American Express, Discover, JCB, Diners Club
2）Transfer Via Paypal to select your credit card.

1. What is the delivery time?

In stock 2-3days, General order (OEM) 15-18 days, Bulk order please confirm with us.

2. Shipping method?

Shipping by EMS or DHL for general order, bulk order suggest ship by Ocean Freight, but it need long time for ship.

3. Which countries do you send to?

All over the world.

4. What is parts in the wheels package?

Skewer, spare spokes, brake pad and rim tape. disc brake wheels is not incl brake pad.

5. Tax

(1)Shipping by DPD incl tax.

Bicycle parts are looked over by our mechanic over a few days. We normally allow 3 business days for the bike to be checked over, if everything is okay, we will process the exchange or refund. If we have any issues, we will email you to let you know.

Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

We try to get all orders out the next business day after the order has been placed unless otherwise stated online.

Please give us a call on +86 13055508623 or email us at info@superroadbike.com if you would like to change something on your order. We will help you as best as we can if the item has not yet been shipped. We will be able to help with the best solution even if the item has being shipped.

Yes, We ship to all over the world by EMS, DHL and others, please don' t worried.

And if you consider the place you may not received, please contact usto get more infomation.
We will find the proper express delivery to send to you.

16-21 work days

Yes, welcome to our factory. Please communicate with our sales when you come to our factory.

We don' t need sponsorship requests currently.

We provide many wheels in tubeless ready, you also can check our rim, custom wheels area available.