FAQ
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Payment

Payment method:

Payment terms accepted by Superroad are shown below:

1.Paypal:


1)Paypal Fee : 4.5% of paypal fees paid by customers.
2)Paypal Account : baikeoutdoorpayment@gmail.com

2.Bank/Wire Transfer :

1% of bank/wire fee paid by customers.

For USD Account

Account Number

91600010129

Holder Name

Xiamen Bike Outdoor Products CO.,LTD

Support Currency

USD EUR GBP HKD CNH AUD CAD JPY CHF DKK NOK NZD SEK

SGD

Bank Name

CITIBANK N.A. SINGAPORE BRANCH

Bank Location Country

Singapore

Bank Address

3 Changi Business, Park Crescent, #07-00, Singapore 486026

Account Type

Current

Swift/BIC

CITISGSGXXX

Routing Number

7214001


For Euro Account

IBAN

LU140340007000148420

Holder Name

Xiamen Bike Outdoor Products CO.,LTD

Support Currency

EUR

Bank Name

CITIBANK EUROPE PLC, LUX BRANCH

Bank Location Country

Luxembourg

Bank Address

31 2 A Bourrmicht L-8070, Bertrange, Luxembourg

Account Type

Checking

Swift/BIC

CITILULXXXX


For GBP Account

Account Number

74760921

Holder Name

Xiamen Bike Outdoor Products CO.,LTD

Support Currency

GBP

Bank Name

CITIBANK NA LONDON

Bank Location Country

UK

Bank Address

CITI Group Centre, 33 Canada Square, London E14 5LB, UK

Account Type

Checking

Swift/BIC

CITIGB2LXXX

Routing Number

18-50-08


3.West Union:


1)There are no bank fees.
2)Account information:

Beneficiary Name

RUAN HUANGPING

Family Name

Ruan

Given Name

Huangping

City

Xiamen

Province

Fujian

Country

China










4.Credit Card:





1)Visa, MasterCard, American Express, Discover, JCB, Diners Club
2)Transfer Via Paypal to select your credit card.


Shipment

1. What is the delivery time?

In stock 2-3days, General order (OEM) 15-18 days, Bulk order please confirm with us.


2. Shipping method?

Shipping by EMS or DHL for general order, bulk order suggest ship by Ocean Freight, but it need long time for ship.


3. Which countries do you send to?

All over the world.


4. What is parts in the wheels package?

Skewer, spare spokes, brake pad and rim tape. disc brake wheels is not incl brake pad.


5. Tax

(1)Shipping by DPD incl tax.

How long does it take to process a return?


Bicycle parts are looked over by our mechanic over a few days. We normally allow 3 business days for the bike to be checked over, if everything is okay, we will process the exchange or refund. If we have any issues, we will email you to let you know.

Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

Can I change my order once placed?


We try to get all orders out the next business day after the order has been placed unless otherwise stated online.

Please give us a call on +86 13055508623 or email us at info@superroadbike.com if you would like to change something on your order. We will help you as best as we can if the item has not yet been shipped. We will be able to help with the best solution even if the item has being shipped.

Do you ship internationally?


Yes, We ship to all over the world by EMS, DHL and others, please don' t worried.

And if you consider the place you may not received, please contact usto get more infomation.
We will find the proper express delivery to send to you.

How long until i get my new rims/wheels?


16-21 work days

Can i visit your factory and talk about our business?


Yes, welcome to our factory. Please communicate with our sales when you come to our factory.

Do you accept sponsorship requests?


We don' t need sponsorship requests currently.

Do you provide wheelset in tubeless ready?


We provide many wheels in tubeless ready, you also can check our rim, custom wheels area available.

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